1. Information we collect
We collect only the information needed to operate, secure and improve the platform. Depending on how you use it, this may include:
- Account information: name, username, email address, phone number, password credentials and profile details.
- Football information: club, team, player, official, fixture, result, fantasy and competition records submitted through the platform.
- Transactions: payment, ticket, membership, shop, wallet and withdrawal details. Payment card details are handled by the relevant payment provider where applicable.
- Communications: messages, support requests, notification preferences and records of communications sent to you.
- Technical information: IP address, browser, device, session, log and security information, together with pages and features used.
- Mobile app information: push-notification device tokens, app version, operating system and notification preferences. Camera or photo access is used only when you choose to scan a ticket or upload an image.
Some information is collected directly from you. Other information may be provided by an authorised club, team, league administrator or competition official when they manage football activities on the platform.
2. How we use information
We use information to provide and administer the website and platform, including to:
- create and maintain accounts, profiles, teams, clubs and competition records;
- publish fixtures, results, tables, statistics, match events and approved stories;
- process payments, tickets, memberships, orders, wallets and related financial records;
- send service messages, match updates, security notices and push notifications you have enabled;
- protect the platform, prevent fraud, investigate misuse and maintain audit records;
- understand usage, troubleshoot issues and improve features and performance; and
- comply with legal, regulatory and sporting-governance obligations.
4. Retention and security
We keep information for as long as it is needed to provide the service, maintain reliable sporting and financial records, resolve disputes, meet legal obligations or protect the platform. Retention periods vary by the type and purpose of the information.
We use access controls, authentication, logging and other reasonable technical and organisational measures to protect information. No online service can guarantee absolute security, so please use a unique password and contact us promptly if you believe your account has been compromised.
5. Cookies and your choices
The website may use necessary cookies or similar technologies to keep you signed in, protect forms, remember preferences and support core features. We may also use technical logs and aggregated usage information to maintain the service.
You can control cookies through your browser settings. Disabling necessary cookies may prevent parts of the platform from working correctly.
6. Your choices and rights
Subject to applicable law and the needs of official competition records, you may ask us to access, correct or delete personal information, or ask us to explain how it is used. You may also withdraw optional notification permissions through your device or account settings.
See how to request account and data deletion.
To protect accounts and other people, we may need to verify your identity before completing a request. Some information may need to be retained where required for legal, security, financial or sporting-governance reasons.
7. Children
The platform is intended to be used with the involvement of a parent, guardian, club or authorised football administrator where a participant is under the age permitted by applicable law. We do not knowingly collect information from children outside those authorised football processes.
8. Changes and contact
We may update this policy when the platform, legal requirements or our practices change. The date at the top of this page shows when it was last revised. Continued use of the platform after an update means the revised policy will apply.
For privacy questions or requests, contact the league administration through the official contact channel provided by your competition administrator or support@zpl.co.zm.